> Markdown version of [/jobs/ext/1301388-customer-experience-automation-expert](https://www.wearedevelopers.com/jobs/ext/1301388-customer-experience-automation-expert). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Experience Automation Expert - **Company:** Mega Belgium - **Location:** Leuven, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Google Analytics, Power BI, SQL Databases, Systems Integration, Workflow Management Systems, Usage Analysis, Chatbots, Data Analytics, Performance Monitor, Virtual Agents, Zendesk - **Published:** July 17, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=d57860730e106c6f ## About the Role Is this job made for you ? * 3 to 5 years of experience in a performance-oriented environment: growth marketing, CRO, product analytics, customer experience, e-commerce… * Entrepreneurial, curious, highly analytical and data-driven, pragmatic and comfortable taking initiative Technical Skills Strong affinity with technology is essential, you don't need to be a developer, but you must enjoy working in technical environments: AI and automation, APIs and integrations, workflow design, customer support platforms, analytics. Experience with Zendesk AI (Ultimate), AI Agent platforms/chatbots, Google Analytics, Power BI or SQL is a big plus. Languages * English required * Dutch or French required * Trilingual (EN / NL / FR) is a strong plus Master's degree in business, marketing or a related field is preferred Ready to make an impact? If you are analytical, results-oriented and passionate about AI in the service of customer experience, we would love to hear from you. ## Description * Become MEGA's internal expert on Zendesk AI (Ultimate): configuring and continuously improving AI agents * Design conversation flows and customer journeys, ensuring smooth escalation to human agents * Maintain and enrich the AI knowledge base * Analyse customer interactions to detect friction points and quantify their business impact * Design, launch and evaluate tests, validating hypotheses using data rather than intuition * Translate findings into concrete improvement initiatives, continuously iterated * Collaborate with Operations, IT, Marketing, Legal and Product teams to define requirements and coordinate implementation * Monitor and improve our key KPIs: AI Resolution Rate and AI CSAT This is a hands-on, data-driven role: you will own our AI ecosystem end to end, from configuration to performance monitoring. ## Related Videos - [Recruiting with Soul & Smarts](https://www.wearedevelopers.com/videos/1477-recruiting-with-soul-smarts) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)