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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - Windows & Microsoft 365 - **Company:** DSIS TECHNOLOGIES FZE - **Location:** Wien, Austria - **Experience:** Experienced - **Salary:** €33,600.0 - €56,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, BitLocker Drive Encryption, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Microsoft PowerPoint, Windows PowerShell, Remote Desktop Services, Remote File Sharing, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Deployment, TCP/IP, TeamViewer, Windows Desktop, Wi-Fi Technology, Connectivity Problems, Office365, Microsoft InTune, Computer Equipment, Information Technology, Deployment Automation, Patch Management, Laptops, Zendesk, User Administration, Servicenow, ManageEngine, User Accounts, Vmware - **Published:** July 17, 2026 - **Apply:** https://at.indeed.com/viewjob?jk=971993e6e6b9f653 ## About the Role * Support Microsoft Windows 10 and Windows 11 operating systems. * Perform software installations, upgrades, and patch management. ### Microsoft 365 Support * Configure and support Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive. * Troubleshoot Outlook issues, mailbox configuration, and email synchronization. * Assist users with Microsoft Teams meetings, collaboration, and file sharing. * Support Microsoft 365 account setup, password resets, and license assignments. * Troubleshoot OneDrive synchronization and SharePoint access issues. ### Hardware & Asset Management * Install and replace desktop hardware components. * Perform system imaging and deployment of new laptops and desktops. * Maintain IT asset inventory, serial numbers, and asset documentation. * Coordinate warranty repairs and hardware replacements with vendors. ### Network & Connectivity Support * Troubleshoot LAN, Wi-Fi, VPN, and network connectivity issues. * Configure IP settings and perform basic network diagnostics. * Support network printers and shared resources. * Assist with switch console access and basic network troubleshooting when required. ### User Administration * Create, modify, and disable user accounts in Active Directory. * Reset passwords and unlock user accounts. * Configure user profiles and group memberships. * Support user onboarding and offboarding activities. ### Security & Compliance * Ensure endpoint security policies are followed. * Install and maintain antivirus and endpoint protection software. * Support BitLocker encryption and device compliance. * Follow IT security policies and report security incidents. ### Documentation & Reporting * Record all incidents and service requests in the IT Service Management (ITSM) tool. * Maintain accurate documentation of support activities. * Develop knowledge base articles and user guides. * Meet agreed Service Level Agreements (SLAs)., * Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field (preferred). ### Technical Skills * Microsoft Windows 10/11 Administration * Microsoft 365 Administration and Support * Microsoft Outlook, Teams, OneDrive, and SharePoint * Active Directory and Group Policy (basic administration) * Azure Active Directory / Microsoft Entra ID (basic knowledge) * Printer and peripheral support * Hardware troubleshooting (Dell, HP, Lenovo, etc.) * Laptop/Desktop imaging and deployment * Basic networking (TCP/IP, DNS, DHCP, VPN) * Remote support tools (TeamViewer, AnyDesk, Quick Assist, BeyondTrust, etc.) * ITSM tools (ServiceNow, Jira, Freshservice, ManageEngine, Zendesk, or similar) ### Preferred Skills * Microsoft Intune / Endpoint Manager * Windows Autopilot * Microsoft Entra ID * BitLocker Administration * Remote Desktop Services * Basic PowerShell scripting * Mobile Device Management (MDM) * Basic knowledge of virtualization (VMware/Hyper-V) ## Experience * 2-5 years of experience in Desktop Support or IT Helpdesk. * Experience supporting Microsoft 365 environments. * Experience with Windows desktop administration and hardware troubleshooting. * Experience working within SLA-driven support environments. ## Soft Skills * Excellent troubleshooting and analytical skills. * Strong verbal and written communication. * Customer-focused approach. * Ability to prioritize multiple tasks. * Team player with a positive attitude. * Ability to work independently with minimal supervision. ## Certifications (Preferred) * Microsoft Certified: Modern Desktop Administrator Associate * Microsoft 365 Certified: Endpoint Administrator Associate * ITIL Foundation * CompTIA A+, ## Key Performance Indicators (KPIs) * Incident resolution within SLA. * First Call Resolution (FCR). * Customer Satisfaction (CSAT). * Ticket closure quality. * Asset inventory accuracy. ## Description We are seeking a proactive and customer-focused **Desktop Support Engineer** to provide first- and second-level technical support to end users. The ideal candidate will have hands-on experience with Windows operating systems, Microsoft 365, desktop hardware, software installation, troubleshooting, and IT service management. The role involves supporting end-user computing devices, maintaining IT assets, and ensuring high levels of customer satisfaction., ### End User Support * Provide Level 1 and Level 2 desktop support to end users via phone, email, remote tools, and onsite visits. * Diagnose and resolve hardware, software, and operating system issues. * Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices., * Support meeting room equipment and video conferencing solutions. * Assist with IT equipment audits and inventory verification. * Coordinate with third-party vendors for issue resolution. * Participate in after-hours or weekend support when required. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)