> Markdown version of [/jobs/ext/1302477-ecom-front-end-application-support](https://www.wearedevelopers.com/jobs/ext/1302477-ecom-front-end-application-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ECOM Front-End Application Support - **Company:** DIM - **Location:** Rueil-Malmaison, France - **Contract:** Permanent contract - **Skills:** Agile Methodology, Databases, Shopify, SQL Databases, Data Streaming, Klaviyo Email and SMS Marketing, Data Management, Front End Software Development - **Published:** July 17, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=2ffa1d683f782f9a ## About the Role We are seeking a hands-on, service-driven professional with solid application support experience in an ECOM environment. The ideal candidate combines operational discipline with business awareness and demonstrates the ability to work effectively in a fast-paced, cross-functional setting., * Experience in application support within the ECOM technology landscape, ideally including PIM, ECOM applications, and CRM. * Strong customer orientation and commitment to end-user support. * Structured, solution-oriented approach to problem solving. * Ability to prioritize effectively and manage follow-up with accountability. * Clear communication skills and confidence in working with diverse stakeholders. * Basic database knowledge, with SQL preferred. * Familiarity with core project management methodologies. Hard Skills * Basic understanding of database architecture and data management concepts. * Familiarity with functional data flows. * Understanding of standard retail store infrastructure models. * Basic knowledge of Quable, Shopify,and Klaviyo. * Familiarity with Waterfall, Agile, and Lean methodologies. Soft Skills * Strong customer orientation. * Problem-solving mindset. * Clear and effective communication. * Adaptability and resilience. * Collaborative, proactive attitude. Language Requirements * Mandatory: English * Preferred: Italian and/or French ## Description The ECOM Front-End Application Support role is responsible for ensuring the reliability, continuity, and operational effectiveness of ECOM application support across France and Italy. The position plays a key role in maintaining service quality, resolving incidents efficiently, and supporting the business through stable day-to-day operations. Core Responsibilities * Deliver first-line functional support for ECOM application incidents and service requests. * Coordinate resolution activities with business users and IT counterparts. * Identify recurring issues and drive practical improvements to enhance service performance. * Maintain clear documentation of processes, known issues, and support procedures. * Ensure effective communication and follow-up across technical and non-technical stakeholders. * Contribute to the continuity and efficiency of ECOM and DTC operations in the supported markets. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - Markdown, Liquid and Checkouts](https://www.wearedevelopers.com/videos/1814-wearedevelopers-live-markdown-liquid-and-checkouts) - [Modern Headless Commerce with Vendure](https://www.wearedevelopers.com/videos/489-modern-headless-commerce-with-vendure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)