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# Retail IT Ops France

- **Company:** DIM
- **Location:** Paris, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Standard Sql, Shopify, Data Streaming, CEGID, Data Management
- **Published:** July 17, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=aaca7d96e2bb0291

## About the Role

* Minimum two years of experience in retail application support, ideally with Cegid Y2 or Shopify.
 * Hands-on, service-oriented and comfortable working close to store operations.
 * Structured, solution-oriented and able to prioritize incidents and requests effectively.

Hard Skills

 * Understanding of basic database architecture and data management concepts.
 * Familiarity with functional data flows and retail application processes.
 * Basic understanding of standard retail store infrastructure models.
 * SQL knowledge recommended.
 * Familiarity with Waterfall, Agile and Lean project management methodologies.

Soft Skills

 * Customer-oriented mindset with strong focus on end users and store teams.
 * Problem-solving mindset and practical approach to incident resolution.
 * Clear communication with technical and non-technical stakeholders in French and English.
 * Strong stakeholder management across store managers, district and area managers, infrastructure and IT teams.

## Description

Ensure stable day-to-day support for retail applications in France, with a strong focus on issue resolution, user support and service continuity for stores and business teams.

Core Responsibilities

 * Provide first-line functional support for retail application incidents and requests in France.
 * Coordinate issue resolution with business users and adjacent IT teams.
 * Act as the primary point of contact for retail operations, facilitating cross-functional alignment between stores, business teams and IT.
 * Monitor recurring issues and propose practical improvements to support quality and service performance.
 * Maintain clear documentation of processes, known issues and support routines to reduce key-person dependency.


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