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# IT Field Support Specialist - IDF

- **Company:** Cognizant
- **Location:** Paris, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Desktop Computing, Laptops, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://dejobs.org/x/x/3EB5694096B943F79A3F1E09B744E369/job/

## About the Role

* At least 4 years of overall experience, including 2 years in desktop/deskside support
 * Fluent French required
 * Professional English required (you will regularly work with English-speaking contacts as part of this international contract)
 * Valid driver's license (if travel is required)

Technical skills

 * Windows and Mac (devices and desktop environment)
 * ITSM tool (ServiceNow, Remedy, or Jira Service Management)
 * Basic network knowledge
 * Good understanding of hardware troubleshooting and repair

Soft skills

 * Strong problem-solving and communication skills
 * Ability to work independently in the field
 * Customer service mindset and good listening skills

Environment & methods

 * Knowledge of ITSM processes and SLA-based work
 * Ability to keep clear and accurate documentation

## Description

As an IT Field Support Specialist, you will join Cognizant to work on-site in Montigny-le-Bretonneux, supporting a major player in the automotive sector. This role is part of a multi-year global contract to modernize workplace services, covering the client's sites and offices worldwide.

In this specific role, you will provide on-site technical support to end users.

Your responsibilities

 * Provide on-site technical support: install, configure, and maintain desktops, laptops, printers, and other devices
 * Handle incidents and requests from start to finish, following the defined SLAs
 * Support ITSM processes (incident, problem, and change management) and keep clear records of your work
 * Work with remote support teams and other departments on more complex issues
 * Take part in deployment projects: hardware rollouts, migrations, and upgrades
 * Provide basic training to users and contact suppliers or partners when needed


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