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# IT Tech Support

- **Company:** Elucid GmbH
- **Location:** Berlin, Germany
- **Salary:** €43,000.0 - €47,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office, SQL Databases, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=52dfa7ddd4dabb4f

## About the Role

* Fundierte Kenntnisse im Bereich Computer Skills sowie in Microsoft Office Anwendungen
 * Gute Englischkenntnisse in Wort und Schrift
 * Sehr gute Kommunikationsfähigkeiten sowie eine ausgeprägte Serviceorientierung
 * Sehr gute Deutschkenntnisse in Wort und Schrift
 * Analytisches Denkvermögen sowie Problemlösungsfähigkeit

## Description

* Annahme und Bearbeitung von Support anfragen per Telefon, E-Mail oder Chat
 * Fehlerdiagnose und Behebung bei Hard und Softwareproblemen
 * Unterstützung bei der Einrichtung und Konfiguration von Arbeitsplätzen, Netzwerken und Peripheriegeräten
 * Unterstützung bei VPN Verbindungen, VMware Umgebungen sowie SQL Datenbanken
 * Dokumentation der Support fälle und Erstellung von Anleitungen für Anwender:innen
 * Zusammenarbeit mit anderen IT Abteilungen bei komplexen technischen Fragestellungen
 * Planung und Koordination kleinerer IT Projekte zur Optimierung der Infrastruktur


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