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# Data & AI Network Ops Lead

- **Company:** Capgemini
- **Location:** Bath, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Netcracker Digital OSS, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Configuration Management Databases, Data Governance, Data Integration, Elasticsearch, Graph Database, Data Streaming, Datadog, Google Cloud, Cloud Platform System, ServiceNow IT Service Management, Google Bigquery, Apache Kafka, ArcSight Event Correlation, Splunk, Dynatrace, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4a13a75984c511ab

## About the Role

* Experience with ServiceNow CMDB, CSDM, Discovery, Service Mapping, and Event Management.
 * Expertise in data governance, data quality management, reconciliation, and CI lifecycle management.
 * Proven experience in implementing AIOps use cases such as event correlation, service impact analysis, and automated remediation.
 * Ability to build operational dashboards, KPIs, reports, and service health views using tools like ServiceNow Performance Analytics.
 * Experience in integrating data from a wide range of sources, including monitoring platforms, OSS systems, and cloud environments.
 * Experience with other OSS/AIOps platforms (e.g., Netcracker, ElasticSearch).
 * Familiarity with graph databases, vector databases, and knowledge graphs.
 * Experience with data streaming and processing platforms (e.g., Kafka, Google BigQuery)

Preferred Certifications

 * ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management.
 * ITIL 4 Foundation.
 * Certifications in Data Governance, AI/ML, AIOps, or major cloud platforms (Azure, AWS, GCP).
 * Observability platform certifications (e.g., Splunk, Dynatrace, Datadog).

## Description

As the Data & AI Ops Lead, you will be responsible for the strategic design, implementation, and operational management of the ServiceNow CMDB, data, and AI Ops capabilities. This leadership role is central to establishing a 'single source of truth' and driving operational intelligence across a complex, multi-domain telecommunications environment.

In this role you will play a key role in:

 * CMDB & Data Governance, Platform Implementation
 * AI Ops Enablement
 * Integration & Enrichment, Operational Intelligence
 * Leadership & Collaboration


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