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# E2E Service Architect

- **Company:** Capgemini
- **Location:** Bath, UK
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Information Engineering, Data Normalization, DevOps, Graph Database, Network Administration, OSS/BSS, ArcSight Event Correlation, Restful APIs, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=7adbd8582bdaa598

## About the Role

* Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.
 * Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
 * Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
 * Understanding of satellite and non-terrestrial network (NTN) operations.
 * Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
 * Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
 * Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansin

Preferred Certifications

 * TM Forum Open API or Autonomous Networks certification.
 * ITIL v4, DevOps, or SRE certification.
 * Relevant OSS, cloud, or data engineering certifications.

## Description

The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

In this role you will play a key role in:

 * Architectural Leadership
 * Tooling & Automation Strategy
 * Governance & Compliance
 * Stakeholder Management


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