> Markdown version of [/jobs/ext/1304090-it-service-desk-lead](https://www.wearedevelopers.com/jobs/ext/1304090-it-service-desk-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Lead - **Company:** TechResponse Ltd - **Location:** Reading, UK - **Experience:** Expert - **Salary:** £40,000.0 - £50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Gsuite - **Published:** July 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=7a53db530b408d49 ## About the Role * Experience of working in an IT support role * A 'can do' attitude and interest in solving problems * Weapons-grade attention to detail, to spot things that are falling through the gaps operationally * Good communication skills * Politeness, courtesy and patience * Driving license and access to a vehicle Desirable * Experience of the Google Workspace and Microsoft 365 platforms * An appreciation of geeky humour ## Description We are looking someone to oversee our service desk, ensuring that we are providing an excellent quality service to our customers. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Communication & Influence for Techies - An unconventional look at conversations](https://www.wearedevelopers.com/videos/326-communication-influence-for-techies-an-unconventional-look-at-conversations) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)