> Markdown version of [/jobs/ext/1304385-application-support-training-analyst](https://www.wearedevelopers.com/jobs/ext/1304385-application-support-training-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support & Training Analyst - **Company:** Oxford University Hospitals NHS Foundation Trust - **Location:** Oxford, UK (Remote available) - **Salary:** £32,073.0 - £39,043.0 - **Contract:** Temporary to permanent - **Skills:** Cerner, Application Services, Data Cleansing, Electronic Medical Records - **Published:** July 17, 2026 - **Apply:** https://apps.trac.jobs/job-advert/8129171?ShowJobAdvert=&feedid=267 ## About the Role We are looking for a team player who can successfully work with other teams and stakeholders to ensure successful delivery/resolution. This challenging role offers a career development opportunity for an enthusiastic, organised and motivated individual with strong analytical and communication skills, application support skills, knowledge of ICT, with proven experience of working in a customer focused environment. Previous experience of working in an NHS or healthcare environment and knowledge of Millennium is desirable but not essential., * GCSE 'C' grade or equivalent in English and Maths * Educated to 'A' Level standard or comparable organisational experience Desirable criteria * IT qualifications * ITIL Foundation course * NVQ Level 2 in Call Handling, * Logical approach * Organised * Good interpersonal skills * Ability to multi-task and work without supervision * Ability to work on own initiative, * Good team skills * Ability to communicate effectively, including sensitive situations Desirable criteria * Ability to relate appropriately to various professional groups within the Trust, * Previous experience of a Help Desk/User Support function * Familiar with Customer Service Techniques * Has achieved proficiency in the Task of Application support Desirable criteria * Experience of either working in the health industry (public or private) or for a private company supplying health industry * Experience of Electronic Patient Record (EPR) systems, * Analytical approach to problem solving * Manage own time and workload effectively * Ability to identify gaps in available information requirements, understanding a problem or situation and devising remedy for gaps * Ability to organise and prioritise own work schedules with minimal supervision * Customer focussed Desirable criteria * In depth knowledge of Patient Administration Systems * Knowledge and experience of the working practices of patient facing NHS departments, * Knowledge of Application Systems * Basic Knowledge of ICT * Proficient with Microsoft Office * Awareness of clinical systems Desirable criteria * Detailed knowledge of Cerner Millennium ## Description Permanent: This post will be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply. Hours Full time - 37.5 hours per week (This post will be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.), The successful applicant will play a significant role in providing operational support for users of the Electronic Patient Record (Millennium), as well as contributing to project support activities to enable the continued delivery of our Digital Programme. Primarily you will be investigating and resolving service incidents/requests logged via our Digital Service Desk as well as performing data cleansing activities to ensure the accuracy and quality of our patient data. You may be required to support the delivery of core Electronic Patient Record training for clinical, nursing and administrative staff and assist with the creation and maintenance of learning materials. 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