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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Nutanix - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Apache HTTP Server, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, Cloud Engineering, Information Systems, Database Theory, Linux, Domain Name System (DNS), Monitoring of Systems, Internet Information Services (IIS), Python (Programming Language), PostgreSQL, Microsoft SQL Server, MySQL, Windows PowerShell, Cloud Services, Runbook, SAP (Applications), SAP FI/CO, SQL Databases, Data Streaming, Systems Integration, Zabbix, Datadog, Scripting, Cloud Platform System, SAP Integration Solutions, Cloud Monitoring, Mttr, Software Troubleshooting, Multi-Cloud, Amazon Virtual Private Cloud (VPC), Cloudformation, Amazon Relational Database Service, Kubernetes, Information Technology, Cloud Migration, Functional Programming, Cloud Optimization, Cloudwatch, Terraform, SAP BRIM (Billing and Revenue Innovation Management), Docker - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role You will lead critical incident response, collaborate across Engineering, Product, and ERP/SAP teams, and deliver operational insights that improve reliability, performance, and customer satisfaction. If you are passionate about customer success, eager to learn new technologies, and committed to excellence in a dynamic, multicultural environment, we'd love to have you on our team., + 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles. + Experience troubleshooting SaaS-based cloud solutions + Hands-on expertise with Microsoft Azure (VMs, Storage, Networking, Entra ID) and AWS (EC2, S3, RDS, VPC, Lambda). + Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL + Experience with SAP core modules, SAP-BRIM, or other ERP/Finance systems, including understanding of data flows and integrations. + Strong troubleshooting ability across APIs, networking (DNS/HTTP/HTTPS/TLS), identity, OS (Linux/Windows), and cloud services. + Scripting skills in PowerShell and/or Python (Bash a plus). + Experience with monitoring tools (e.g., Datadog, Zabbix, Azure Monitor, CloudWatch). + Solid understanding of ITIL processes: Incident, Problem, Change, RCA. + Exceptional communication skills and a customer-first mindset. + Ability to operate effectively in fast-paced, global, high-pressure environments. + Bachelor's degree in Computer Science, Information Systems, or equivalent. + Nice-to-Have specializations + In-depth SAP BRIM experience (FICA, CI) or SAP FICO. + Infrastructure as Code (Terraform, CloudFormation). + Container and orchestration technologies (Docker, Kubernetes). + Azure/AWS cloud certifications. + ITIL Certification (Foundation or higher). + Microsoft 365 and Entra ID enterprise experience. + Cloud cost optimization framework experience (e.g., rightsizing, modernization assessments). ## Description We are seeking a Senior Technical Support Engineer to provide expert-level support across Azure, AWS, and ERP-integrated environments. In this role, you will own escalated technical issues, drive root cause determination and resolution, and act as the technical authority for complex customer challenges., Advanced Technical Support & Escalations + Troubleshoot and resolve advanced issues across Azure/AWS services. + Reduce the volume of vendor escalations by providing expert-level guidance and diagnosis. + Support hybrid, multi-cloud, and on-premises integrations. ERP & SAP Integration Support + Troubleshoot cloud-to-ERP integration issues, including SAP, SAP-BRIM, and other ERP systems. + Ensure system stability, accurate data flows, and reliable financial operations across integrated platforms. Incident & Problem Management + Diagnose outages, performance degradation, and configuration errors using logs, monitoring tools, and RCA practices. + Act as first responder for outages and critical events + Lead bridge calls and drive rapid service restoration. + Perform trend analysis to eliminate recurring issues. Cloud Platform Expertise (Azure & AWS) + Provide expert guidance on Azure configurations, best practices, and cloud adoption patterns. + Provide technical leadership on configuration, security, cost optimization, and performance. + Assist customers with cloud adoption architecture and remediation guidance. Root Cause Determination & Resolution (RCA) + Lead deep technical investigations for high-impact or recurring incidents. + Produce actionable RCA documents and partner with Engineering/Product to prevent future occurrences. + Drive long-term resiliency improvements across cloud and ERP-integrated environments. Documentation, Knowledge Sharing & Process Improvement + Maintain SOPs, KB articles, and runbooks. + Mentor junior engineers. + Implement enhancements that improve FTR and reduce MTTR. Cross-Functional Collaboration + Work with Engineering, Product, Development, Vendor teams, and ERP/Finance stakeholders. + Improve workflows and operational coordination. ## Related Videos - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe)