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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # D365 F&O Technical Architect - **Company:** Black Pen Recruitment - **Location:** Madrid, Spain - **Salary:** €60,000.0 - €80,000.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Microsoft Azure, Cyber Security, DevOps, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Software, Power BI, Software Systems, Virtual Agents, Powerapps - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line., + Confident in abilities and can demonstrate this in front of the client + Works independently as well as in a team environment + Acts with professional demeanour + Manages time and multiple tasks accordingly + Thinks clearly and calmly under pressure + Solves complex problems with creative solutions + Places emphasis on client satisfaction + Desires to constantly assess and incorporate new technologies and software into their skillset + Promotes the Values of our company + Good communication skills + A University graduate with relevant degree within a computing or business discipline; + Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable; + Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors; + Minimum 12+ years hands-on proven functional experience in CRM configuration, standard workflows, dashboards, forms, views and standard reports development is a must; + At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service; + Strong exposure to presales; + Conducting interviews to hire talent; + Mentoring juniors; + Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI); + Strong understanding of Dynamics 365 Common Data Model and Common Data Model including the customisations and development of Business Data Models for different solutions; + Strong understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons + Ability to drive conversations around Digital Transformation journey of clients and laying roadmap to achieve successful outcomes + A proven track record of successful maintenance or implementation of a number of solutions within large client companies, preferably across a number of business verticals; + A proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution; + Experience of consultancy roles in software delivery + Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies; + Adept at Business Requirement Analysis; + The ability to see the greater picture and suggest solutions both within and outside the current implementation; + Project documentation experience especially for work packages to be implemented by offshore teams; + Business process mapping, modelling and documentation knowledge. ## Description + Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams; + Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables; + Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client's requirements; + Leading the solution on a work stream, making design decisions and creating solution documentation; + Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation; + Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations; + The creation of high quality and sustainable client solutions and project documentation including support for testing activities; + Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully: on time and on budget; + Contribute to activities as required including building demo and proof of concept solutions for various client presentations; + Work on the creation of Dynamics 365 solutions and industry templates; + Meet and exceed customer expectations of business knowledge, skills and behaviour; + Identify business/project/support risks and mitigate or communicate as necessary; + Communicate progress updates to relevant parties both formally and informally; + Support practice development activities such as defining and configuring industry specific solutions; + A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management + In all activities, ensure timely completion of internal processes and mandatory training; + Work on own initiative and with minimal support if needed; + Carry out additional duties as may occur from time to time as instructed and agreed by the management team; + Always represent our client's Microsoft Business Solutions team in a professional and positive manner. + Have awareness of product roadmap and the content of future releases of D365FO + Demonstrate awareness around upselling and company capabilities + The Employee is required to follow our clients Information Security Policies (ISP and ISMP) at all times, At our client, your long-term future is every bit as important to them as it is to you. That's why our clients aim is to give you experiences that will stay with you for a lifetime. Whether it's great training and development, mobility opportunities or corporate responsibility volunteering activities - you'll gain a wealth of experiences on which to build a rewarding career. They are a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)