> Markdown version of [/jobs/ext/1304775-zendesk-ai-automation-execution-lead](https://www.wearedevelopers.com/jobs/ext/1304775-zendesk-ai-automation-execution-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Zendesk AI, Automation & Execution Lead

- **Company:** Cleverbridge
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, System Configuration, Routing, Systems Integration, Zendesk
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Advanced Zendesk Enterprise administration and architecture experience.
Hands-on experience implementing Zendesk AI features including AI Agents and Copilot.
Strong experience building automation frameworks, triggers, workflows, and routing logic.
Experience designing scalable support operations focused on deflection and cost-to-contact reduction.
Ability to independently scope, structure, and execute complex CX technology initiatives.

## Description

Cleverbridge seeks a senior, hands-on Zendesk expert to accelerate execution of H1 2026 CXM roadmap initiatives. The focus is on implementing AI capabilities, expanding automation, increasing self-service deflection, reducing manual workload, and driving measurable improvement in cost-to-contact metrics.
The primary focus will be on strategic roadmap initiatives and execution acceleration.
Responsibilities
The contractor will rapidly ramp up on the existing Cleverbridge Zendesk environment, including architecture, workflows, automations, integrations, reporting setup, and AI configuration.
Audit the current Zendesk configuration and identify opportunities to improve automation and deflection.
Translate roadmap initiatives into structured, time-boxed execution plans with milestones.
Lead hands-on configuration and implementation of AI and automation capabilities.
Design scalable automation architecture and clean up existing configuration where necessary.
Work alongside the internal Zendesk administrator and CXM team members who will continue owning BAU and maintenance.
Assign and coordinate initiative-related tasks with internal team members where support is required.
Provide weekly progress updates and highlight blockers or dependencies.


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx)
- [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines)

## Related Articles

- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Never delegate the understanding](https://www.wearedevelopers.com/magazine/749-never-delegate-the-understanding)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering)