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# Technical Support Engineer

- **Company:** Botpress Technologies Inc.
- **Location:** Barcelona, Spain
- **Salary:** €61,000.0 - €72,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Node.Js, Cloud Services, TypeScript, ReactJS, Large Language Models, Web Technologies, Api Design
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It's more than a simple support role - you'll be part of shaping how users experience and succeed with AI automation.
What defines you

 + Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
 + Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
 + Resourceful and inventive: you like tackling challenges and finding effective solutions.
 + Autonomous and proactive: you take initiative and are always looking for ways to improve things.
 + Curious and eager to learn: AI fascinates you, and you're excited to work with innovative technologies., + Strong technical troubleshooting skills and familiarity with modern web technologies.
 + Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
 + Clear and empathetic communicator.
 + Able to stay calm and think critically when working through complex problems.
 + Experience working with APIs, logs, and cloud-based tools.
 + Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
 + Good knowledge of English. Bonus: Comfortable working in Spanish, Portuguese.

## Description

We're looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You'll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they're getting real value from the platform., + Investigate and troubleshoot technical issues reported by customers.

 + Communicate clearly and effectively with users through chat, email, and video calls.
 + Reproduce bugs, document findings, and escalate when necessary.
 + Collaborate with engineering to surface recurring issues and suggest improvements.
 + Help maintain internal knowledge bases and contribute to external documentation.
 + Provide guidance on best practices, implementation details, and product usage.
 + Participate in team processes for support triage, handoffs, and follow-ups.
 + Continuously look for ways to improve the support experience and reduce friction for users.


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