> Markdown version of [/jobs/ext/1305263-german-speaking-technical-support](https://www.wearedevelopers.com/jobs/ext/1305263-german-speaking-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # German-Speaking Technical Support - **Company:** Málaga - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role + Fluency in German (C2), both written and spoken, is required to effectively communicate with German-speaking customers. + English proficiency (B2) to collaborate with international teams and document cases. + Proven experience in technical support or a similar role, with a strong understanding of technical troubleshooting. + Solid knowledge of hardware/software products or IT systems and the ability to diagnose technical issues. + Problem-solving skills with the ability to handle technical issues independently and efficiently. + Strong communication skills, with the ability to explain technical concepts in an easy-to-understand manner. + Ability to work under pressure and handle multiple tasks at once while maintaining attention to detail. + Strong customer service orientation and a passion for helping people. + Ability to adapt to changing environments and work in a rotating shift schedule. + Comfortable working on-site in Málaga. + Familiarity with ticketing systems and CRM tools is a plus. ## Description We are looking for a German-speaking Technical Support Specialist to join our team in Málaga, Spain. In this on-site position, you will provide high-quality technical assistance to our German-speaking clients, ensuring that they receive effective and timely solutions to their technical issues. This is a great opportunity for someone with a strong technical aptitude and a passion for helping others. As part of a dynamic team, you will be responsible for troubleshooting technical problems, offering step-by-step assistance, and ensuring that customers have the best experience possible. If you are comfortable working in a fast-paced environment and thrive in solving technical challenges, this is the role for you., + Provide technical support to German-speaking customers, assisting them with product setup, troubleshooting, and resolution of technical issues. + Use your problem-solving skills to diagnose and resolve technical issues over the phone, via email, or chat, ensuring clients receive timely and accurate solutions. + Offer step-by-step guidance for users facing challenges with products or services, ensuring a seamless experience. + Collaborate with internal teams, including engineering and product development, to escalate and resolve more complex issues. + Maintain a thorough understanding of product specifications and technical processes to ensure expert-level support. + Document all customer interactions accurately in the CRM system, tracking issues and solutions for future reference. + Identify and report recurring technical issues or trends to the product development team to contribute to system improvements. + Monitor ticketing systems to ensure timely response times and effective case resolution. + Provide proactive advice and guidance to customers on how to optimize their product use, ensuring customer satisfaction. + Participate in continuous training to stay updated on new product features, services, and industry trends. + Help maintain a positive, customer-focused environment by always delivering excellent support. ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin)