> Markdown version of [/jobs/ext/1305265-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1305265-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Wpp - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computing Platforms, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role 5 - 7 years in an IT help desk / desk side support role, with increasing responsibility This is a 100% on-site role; you must be able to work from one of our designated office locations Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology Proactive, solution-oriented mindset with excellent problem-solving skills Empathy and effective communication skills for interacting with diverse end users Proven ability to build trust-based relationships and collaborate across teams Excellent written and verbal English communication skills (advanced level required) Ability to work independently with minimal supervision Strong time management and prioritization abilities Must be fluent in Spanish and English ## Description As a Senior End User Services Engineer, you will be a key leader within our Technology Operations team, delivering advanced on-site support and shaping the user experience for WPP employees and agencies. You'll resolve complex technical issues, mentor junior staff, and drive continuous improvement as we modernize our technology landscape. This is an exciting opportunity to make a significant impact and contribute to WPP's ongoing digital transformation. What you'll be doing: Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards Lead a small team of Junior Engineers Deliver deskside support and ensure all standard technology services, including AV and meeting room technology, are maintained Build strong relationships with business stakeholders (e.g., HR, Finance, Admin) to understand and address their technology needs Provide oversight of Campus Technology HUB - responsible for scheduling, preparation and training for big-bangs (e.g., RTO support, tenant migrations, etc) and ensuring a white glove experience Responsible for Campus IT asset inventory and Life cycle management compliance Lead a customer-focused culture by organizing training sessions and empowering end users to maximize their use of IT tools Educate colleagues on IT services, policies, security, and compliance best practices Manage onboarding and offboarding processes, including user account administration and asset management Resolve Level 2 and 3 incidents and problems, collaborating with internal and external teams for timely resolution Escalate complex issues to Infrastructure or Management teams when required Supervise and assist with deployment of new hardware and software to end users Support user and office relocations as needed Serve as a subject matter expert for unique line-of-business technologies Contribute to the Service Desk knowledge base and documentation Manage IT asset procurement, inventory, and lifecycle, supporting cost optimization Collaborate with global IT functions to implement standards and support local business needs Support local IT compliance activities and ensure adherence to global standards Manage escalations and liaise with third-party suppliers to ensure high-quality operational services Be available for occasional out-of-hours support Perform other duties as required ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)