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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst I - **Company:** Bal Seal Engineering, LLC - **Location:** Lake Forest, CA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Issue Tracking Systems, Network Troubleshooting, Microsoft SharePoint, Computer Equipment, Information Technology, Workday, Cisco, User Administration - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f49307b7bf89e63 ## About the Role * High School Diploma or equivalent required. * Associate degree in Information Technology, Computer Science, or a related field preferred. * CompTIA A+ certification preferred., * Minimum of 2 years of experience in PC hardware support and repair. * Minimum of 2 years of experience supporting Active Directory and Group Policy. * Minimum of 2 years of customer service experience preferred. * Experience with ServicePro or a similar ticketing system preferred., * Proficiency with Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, Active Directory, Group Policy, Cisco products, and PC hardware troubleshooting and repair. * Experience managing Windows and Apple devices in a business environment. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent customer service and interpersonal skills. * Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. * Highly organized, self-motivated, and able to prioritize multiple tasks in a fast-paced environment. * Ability to work independently while collaborating effectively with cross-functional teams., * Frequently required to sit, stand, and walk throughout the workday. * Frequently required to bend, stoop, squat, reach, and use hands to operate computers and other equipment. * Ability to lift and/or move up to 25 pounds regularly and up to 35 pounds occasionally. * Must be able to use a computer, keyboard, and mouse for extended periods. * May be required to travel throughout the facility to provide on-site technical support. ## Description The Help Desk Analyst is responsible for providing timely, high-quality technical support to Bal Seal employees by troubleshooting hardware, software, and network issues. This role supports end-user technology, manages company-issued devices, assists with employee onboarding and offboarding, and maintains IT documentation and standards. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment., * Troubleshoot hardware, software, network, and end-user technical issues. * Configure, deploy, and manage company-issued devices, including laptops, iPhones, iPads, and other mobile devices. * Perform all IT-related onboarding and offboarding activities, including account provisioning, equipment setup, and system access. * Train employees on the use of company hardware, software, and mobile devices. * Maintain IT procedures, manuals, knowledge base articles, and other technical documentation. * Provide prompt, professional, and courteous support while responding to IT service requests. * Escalate complex technical issues to the appropriate IT resources as needed. * Perform other related duties and special projects as assigned. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [WeAreDevelopers LIVE - How DevRel Makes Tech More Human](https://www.wearedevelopers.com/videos/2149-wearedevelopers-live-how-devrel-makes-tech-more-human) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)