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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Habitat Health - **Location:** West Covina, CA, United States (Remote available) - **Experience:** Starter - **Salary:** $84,000.0 - $98,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Bioinformatics, Microsoft Outlook, Cyber Security, Computer Networks, Desktop Computing, Document Management Systems, Health Information Technology, Microsoft Software, Network Architecture, Networking Basics, Microsoft SharePoint, Wireless Access Point, ServiceNow IT Service Management, Office365, Peripherals, Information Technology, Laptops, Fortinet, Cisco, User Administration - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=881311a4dc81aebb ## About the Role This is an entry-level to early-career position ideal for candidates with 1-3 years of IT support experience who are looking to grow their careers in enterprise technology support. This is an onsite role, covering our clinic locations in West Covina and Compton. The analyst will spend 50-75% of the time onsite at these locations and work remote for the remainder. Some travel may be required outside of the region. The ability to travel between sites is necessary for employment, * Bachelor's degree in healthcare, technology or business disciplines * One to Three Years of experience in the following key areas: * Desktop Hardware Support and Deployment * Microsoft Domain and Tenant Configuration and Support * Managing Network Infrastructure * Managing End Point Devices * Systems Troubleshooting * Familiarity other 3rd Party Healthcare IT systems * Skilled in installation and configuration of Microsoft products * Excellent written and oral communication skills. * Aligns with our purpose and our values, and is excited about living those out in daily practice * Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement * Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions. * Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results. Nice to have: * Microsoft Administrator Certifications * IT Networking Certifications (Meraki, Cisco, Fortigate/FortiNet) * Telephony solution experience (Braadsoft, Talkdesk) * IT Security Certifications ## Description The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health's IT infrastructure. This position involves providing technical support to staff, troubleshooting hardware and software issues, and maintaining system security and efficiency. The analyst will work closely with other IT professionals and healthcare staff to support clinical and administrative functions, ensuring that all IT systems are reliable, secure, and compliant with healthcare regulations., * Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals. * Troubleshoot hardware, software, network connectivity, and application issues. * Respond to help desk tickets, phone calls, emails, and walk-up support requests. * Document incidents, service requests, and resolutions within the IT ticketing system. * Escalate complex issues to senior IT staff or third-party vendors when appropriate. Device Deployment & Asset Management * Install, configure, and maintain Windows-based computers and related hardware. * Perform new hire onboarding and employee offboarding activities. * Deploy software, security updates, and operating system upgrades. * Track and maintain inventory of IT assets, including computers, monitors, mobile devices, and accessories. Microsoft 365 & User Administration * Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. * Assist with user account management, password resets, and access requests. * Support conference room technology and audiovisual equipment. * Experience with Telephony solutions a plus Infrastructure Support * Assist with basic networking tasks including troubleshooting connectivity issues. * Support wireless access points, printers, scanners, and other network-connected devices. * Coordinate with infrastructure and cybersecurity teams to resolve technical issues. Customer Service * Deliver a high level of customer service and professionalism in all interactions., The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members in this role may be expected to: * Work in healthcare, administrative, community, or remote environments, depending on role needs. * Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems. * Remain stationary and/or move about for extended periods, consistent with job duties. * Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems). * Travel between work sites or community locations as needed., Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company. Because this is a remote position, employment will be governed by the laws applicable to the employee's work location, and applicable legal requirements will be followed. Vaccination Policy, including COVID-19 To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction. Our Commitment to Equal Opportunity and Inclusion Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law. Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at careers@habitathealth.com. We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed. E-Verify Participation Notice Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States. If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment. E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)