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# Support Engineer Level 3

- **Company:** Edutek, Ltd.
- **Location:** White Plains, NY, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Collaborative Software, System Configuration, Microsoft OneNote, Network Administration, Office365, Microsoft InTune, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc282a76a8fd6d4c

## About the Role

The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational skills are a must., * Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or seniorlevel support.

 * Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Google Admin and ServiceNow.
 * Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.
 * Exceptional communication and interpersonal skills, with a whiteglove customer service mindset.
 * Ability to work independently and work in team setting
 * Experience with Intune Mobile Device Management (MDM).
 * Onsite presence is required for this position.

Note: Clients require fingerprinting and background checks. Candidates will have to comply.

## Description

* Provide dedicated, hightouch IT support, ensuring rapid response and realtime resolution of all technology issues.
 * Support and maintain multiple devices, ensuring seamless synchronization and configuration across devices.
 * Manage and troubleshoot applications are essential to the workflow, including Windows, Outlook, Microsoft Teams, OneNote, etc.
 * Partner closely with the administrative team to identify, triage, and resolve issues
 * Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance.
 * Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence.


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