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# End-User Support Specialist

- **Company:** Mcpc, Inc
- **Location:** Cleveland, OH, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Multiplexing, Issue Tracking Systems, System Center Configuration Manager, Networking Basics, Remote Service Software, TeamViewer, Peripherals, Information Technology, Laptops, User Administration, Windows Client
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/04f54b35-0849-4cb2-a007-4019f0bb0ac2

## About the Role

* 2 years of experience in a helpdesk or desktop support role.
 * Proficiency with Windows 10/11, Microsoft 365, and basic networking.
 * Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
 * Strong communication and interpersonal skills.
 * Ability to manage multiple tasks in a fast-paced environment.
 * A+ or similar certification preferred.

## Description

MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients' end users., * Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.

 * Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
 * Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
 * Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
 * Maintain accurate documentation of support requests and resolutions in the ticketing system.
 * Assist with AV and conference room technology support.
 * Participate in IT projects, deployments, and system upgrades as needed.

Work Schedule:

 * Hybrid Model (after training period):
 + 3 days on-site at a designated customer location in the Cleveland area
 + 2 days remote (from home or MCPC office)


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