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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Peoples Bank IT Support Assistant Manager - **Company:** Peoples Bank - **Location:** Bellingham, WA, United States (Remote available) - **Experience:** Expert - **Salary:** $67,038.0 - $100,568.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Identity and Access Management, Microsoft Office, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e659bb16001f0e6 ## About the Role What You Bring to the Team: * You have a High School Diploma, G.E.D. or equivalent. * You may have a bachelor's degree in information technology or related experience. * You have a minimum of 5+ years of Help Desk experience in an office environment. * You have experience supervising and developing team members. * You may have industry certifications such as CompTIA A+, Network+, and Security+. * You can interact in a professional and collaborative manner with employees at all levels of the Bank. * You have proficiency with Microsoft Windows and Office products, and Active Directory and M365 administration. * You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills. * You have strong interpersonal skills including professional etiquette and service mentality. * You are skilled at business communication, both verbal and written. * You have a strong professional demeanor and high regard for confidentiality. * You can travel to other Peoples Bank locations and off-site for meetings and/or training as required. * You have the ability to model the Peoples Bank Mission, Vision, and Values. ## Description Monday-Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week) Participation in a rotating extended support schedule is required, currently one week per month, which includes coverage between 7:30 a.m. to 6:30 p.m. Monday-Friday and Saturday 9:00 a.m. to 1:30 p.m. Additional hours may occasionally be required to support major deployments, branch openings, or other business needs. A Day in Your Life at Peoples Bank: As the IT Support Assistant Manager, you will serve as a key leader within the Help Desk team, supporting the IT Support Manager in overseeing daily operations, fostering team growth, and ensuring the consistent delivery of proactive, responsive, and high-quality IT support. This role promotes service excellence by building team effectiveness, strengthening cross-functional collaboration, and maintaining a customer-centric approach to support. Your Primary Responsibilities Would Include: * Managing daily Help Desk activities, including support queues, service levels, team workload and coverage. * Proactively identifying opportunities to improve Help Desk processes, workflows, and operational efficiencies. * Participating in Identity Access Management (IAM) activities, including provisioning, deprovisioning, maintaining and reviewing user access (i.e. moves, adds, changes, and deletes). * Providing hands-on technical support to Bank employees and assisting with troubleshooting hardware, software, and network and system access issues. * Serving as the primary escalation point for complex end-user support issues. * Coordinating and performing hardware lifecycle management activities involving end-user devices and related technology assets (e.g. laptops, desktops, printers, conference room equipment). * Ensuring accurate inventory tracking and implementation of asset management best practices. * Developing and maintaining support documentation, knowledge base articles, and standard operating procedures. * Working with service providers and internal IT staff to coordinate support, troubleshoot issues, and ensure vendor-related services operate effectively. * Coordinating support activities related to branch openings, office moves, and technology implementations. * Conducting visits to the Bank's branches for purposes of IT support and hardware replacement/repair. * Assisting the IT Support Manager with hiring, onboarding, training, and performance reviews of Help Desk personnel. * Processing timecards of IT Support Technicians. * Reporting system downtime, service interruptions, and other technical issues to management. * Providing emergency technical support outside of regular banking hours as necessary. ## Related Videos - [Decode Your People: Using PCM to Build High-Performance Teams](https://www.wearedevelopers.com/videos/100194-decode-your-people-using-pcm-to-build-high-performance-teams) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Should Tech Managers Be Developers First? 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