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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Dynamics 365 CECRM Functional Consultant - **Company:** Tigunia, LLC - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Experienced - **Salary:** $91,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Terminals, Customer Data Management, Data Migration, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Software, Data Streaming, Microsoft Power Automate, Virtual Agents, Powerapps - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9e1803053d3efe1d ## About the Role We are seeking a highly motivated and experienced Dynamics 365 CE/CRM Functional Consultant to join our team. The ideal candidate will be a creative and empathetic professional with 3-5 years of hands-on experience in Microsoft Dynamics 365 CE/CRM. You will play a critical role in understanding our clients' business needs, gathering requirements, and implementing CRM solutions that align with their goals. Your expertise in implementing Sales, Customer Service, and Marketing modules will be essential to the success of our projects. We want to hear from you if you have a passion for transforming businesses through technology, excellent communication skills, and a proven track record in CRM consulting., * Bachelor's degree in a related field or equivalent work experience. * 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant. * Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules. * Experience creating workflows with Power Automate. * Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. * Strong empathy and interpersonal skills to understand and address each client's unique needs. * Proficiency in requirement gathering and documentation. * Solid project management skills with the ability to prioritize tasks and meet deadlines. * Problem-solving abilities and a proactive mindset to resolve technical and functional challenges. * Adept at working both independently and as part of a collaborative team. Preferred: * Current Microsoft Dynamics 365 CE/CRM certifications. * Experience with CRM data migration and integration. * Knowledge of Power Platform (Power Apps, AI Builder, Data flows, Virtual Agents). * Familiarity with CRM best practices and industry trends., The ideal candidate for the Dynamics 365 CRM Functional Consultant position is a creative problem solver with a passion for leveraging technology to drive business success. They are a skilled communicator who can understand and empathize with clients' unique needs while effectively documenting and implementing CRM solutions. With a strong background in Sales, Customer Service, and Marketing modules within Dynamics 365 CRM, this individual is a proactive, detail-oriented professional who thrives in both independent and team-based environments., * The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication * Ability to sit for long periods of time * Close visual acuity to perform an activity such as: developing material; viewing a computer terminal; extensive reading * Full range of hand and finger motion with ability to proficiently use a keyboard, mouse, and phone * Ability to perform repetitive motion (keyboarding, mouse, phones) ## Description * Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions. * Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules. * Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials. * Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system. * Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements. * Assist in data migration and integration efforts as needed. * Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team. * Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout. ## Related Videos - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)