> Markdown version of [/jobs/ext/1305884-support-services-deskside-technician](https://www.wearedevelopers.com/jobs/ext/1305884-support-services-deskside-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Services Deskside Technician - **Company:** Gdr Group, Inc. - **Location:** Irvine, United States - **Experience:** Starter - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Microsoft Office, Networking Basics, QuickBooks (Software), Azure Active Directory, Sage Accounting, TCP/IP, Windows Desktop, Wi-Fi Technology, Microsoft InTune, Information Technology, User Accounts, Vmware - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/4b62436e-d78d-41bf-b454-01fc1f0838c6 ## About the Role * Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams). * Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams. * Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD. * Exposure to device management concepts and tools (e.g., Intune) is a plus. * Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage. * Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi. * Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus. Requirements Credentials and Experience: * CompTIA A+, Network+, or Microsoft Certification preferred. * 0-1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable). * Exposure to supporting users in a professional/business environment is preferred. ## Description We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you., * Provide and maintain excellent customer service through providing positive support experience. * Provide Level 1 support for operating systems, business applications, hardware, and basic networking. * Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support. * Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs). * Collaborate with IT Service Coordinator on scheduling and escalations. * Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams. * Enter all work performed into Autotask (PSA) ticketing system. * Ability to work in a team and communicate effectively. * Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes. * Competent in communicating technical information to technical as well as non-technical end users. * Business Awareness: learn each client's environment and how IT supports their day-to-day operations. * Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes. * Familiarity with ITSM / ticketing system terminology and concepts. * Participate in On-Call shift rotation. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)