> Markdown version of [/jobs/ext/1305981-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1305981-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Codilix Technologies LLC - **Location:** Batavia, IL, United States - **Salary:** $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, System Configuration, Linux, Domain Name System (DNS), Desktop Environments, Identity and Access Management, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, System Center Configuration Manager, Windows Servers, Networking Basics, Network Connections, Network Administration, Software Deployment, TCP/IP, Transmission Control Protocol (TCP), Wide Area Networks, Storage Devices, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, Network Server, Servicenow, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=900b48470df14482 ## About the Role * Proven experience in IT support roles with a strong understanding of help desk systems like ServiceNow or Jira. * Solid knowledge of Microsoft Office applications and desktop support procedures. * Familiarity with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting techniques. * Hands-on experience supporting Windows environments (Windows 10/11), Windows Server editions, Linux operating systems, and macOS devices. * Ability to troubleshoot hardware issues related to computer hardware components such as motherboards, RAM, storage devices, peripherals and mobile devices. * Experience managing Active Directory accounts along with GPO configurations for user access control. * Strong analysis skills to diagnose complex technical problems quickly and effectively. * Excellent communication skills to provide clear guidance to users at all levels of technical proficiency. * Knowledge of IT infrastructure tools such as SCCM for software deployment and updates; familiarity with network administration practices is a plus. * Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail. Join our team as an IT Support Specialist where your technical expertise will drive operational excellence! We value energetic professionals eager to grow their skills while delivering outstanding customer service in a vibrant workplace dedicated to innovation and continuous improvement. ## Description We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, supporting our IT infrastructure, and ensuring seamless operations across various systems and devices. Your energetic approach and problem-solving skills will help keep our organization running smoothly, empowering users with reliable support and innovative solutions. This paid position offers an exciting opportunity to develop your IT expertise in a fast-paced environment while making a tangible impact on daily business functions., * Provide prompt and effective technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues. * Manage and resolve customer support tickets efficiently using tools like ServiceNow or Jira, ensuring timely communication and resolution. * Support desktop environments including Windows, macOS, and Linux operating systems by troubleshooting issues related to hardware, software, and user accounts. * Assist with computer management tasks such as Active Directory account administration, group policy management (GPO), and user access controls. * Troubleshoot network connectivity problems involving LAN, WAN, VPNs, firewalls, DNS configurations, TCP/IP protocols, and network hardware such as Meraki devices. * Support IT infrastructure components including servers (Windows Server), Active Directory management, SCCM for software deployment, and BMC Remedy for incident tracking. * Conduct equipment troubleshooting for desktops, laptops, mobile devices, printers, and other peripherals to ensure optimal performance. * Collaborate with team members on network administration tasks such as configuring TCP settings, firewall rules, DNS records, and LAN setups to maintain secure and reliable connectivity. * Assist in maintaining security protocols by supporting firewall configurations, VPN access management, and network security measures like Cisco Meraki solutions. * Participate in technical troubleshooting support for operating systems including Windows and macOS across various hardware platforms. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)