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# Trading Floor IT Support Analyst

- **Company:** NextSource Inc.
- **Location:** Houston, TX, United States (Remote available)
- **Salary:** $104,000.0 - $112,320.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Office365, Computer Equipment
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/b14a0d5e-99a5-4ad7-b7f8-2e5209fc788d

## About the Role

* Recent, hands-on IT floor support or desktop support experience
 * Strong working knowledge of Windows OS, PC hardware, networking, M365, Exchange, and Active Directory
 * Experience supporting business-critical applications, ideally in trading, financial services, or another high-pressure environment
 * Confident communicator who can work directly with demanding business users
 * Comfortable troubleshooting urgent issues onsite and coordinating across internal teams and outside vendors
 * Some scripting, automation, or light app/tool development experience is a plus
 * Oil and gas or trading and supply industry experience is a strong differentiator

What won't work for this role

 * Helpdesk-only or fully remote support backgrounds with no onsite or floor exposure
 * No recent hands-on experience with Windows, M365, Exchange, AD, PC hardware, or networking
 * Pure developer or pure infrastructure profiles with no end-user support work
 * Remote-only expectations, as this role requires consistent onsite presence

## Description

We're hiring a Trading Floor IT Support Analyst for a long-term contract opportunity in Houston. The initial term is 6 months with strong potential to extend well beyond a year based on performance and ongoing business need.

This is a hands-on role embedded with a high-performing trading environment. You'll be the go-to local resource for trading floor users who need fast, accurate support to keep business-critical systems running.

What you'll do

 * Provide first-level floor support across Windows OS, PC hardware, networking, M365, Exchange, and Active Directory
 * Troubleshoot trading-specific applications, external information services, and online trading platforms
 * Partner with the global service desk, application teams, and external vendors to resolve issues that escalate beyond floor-level support
 * Mentor and onboard new permanent and contract staff at the local site
 * Support software and hardware rollouts, annual business continuity testing, and ongoing process improvements
 * Apply security, compliance, and equipment processes consistently
 * Build strong working relationships with business users and IT stakeholders


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