> Markdown version of [/jobs/ext/1306113-network-support-engineer](https://www.wearedevelopers.com/jobs/ext/1306113-network-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Network Support Engineer

- **Company:** Zenlayer, Inc
- **Location:** Diamond Bar, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Network Layer, Network Architecture, Networking Basics, Network Monitoring, Routing, OpenFlow, TCP/IP, Virtual Local Area Networks, System Availability, Software Troubleshooting, Firewalls (Computer Science), Juniper, Information Technology, Network Support, Cisco Switches
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/4da4149c-f634-415d-978f-0b8f992b7c46

## About the Role

* Minimum 3 years of hands-on networking experience
 * Current CCNA certification or equivalent practical experience
 * Strong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls
 * Experience working with Juniper EX, Centec, and Cisco switches
 * Background supporting customer environments in a helpdesk or NOC-style support role
 * Excellent customer service skills with the ability to communicate technical concepts clearly and professionally
 * Exceptional attention to detail, including documentation and written communication
 * Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
 * Strong multitasking, prioritization, and time-management skills
 * Self-motivated, team-oriented, and able to work independently with minimal supervision
 * Availability to work nights and weekends as part of on-call rotation
 * Working knowledge of Microsoft Office Suite
 * Familiarity with SDN technologies (e.g., OpenFlow) is a plus
 * Mandarin bilingual proficiency is required

## Description

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer's global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure., * Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets

 * Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
 * Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
 * Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
 * Maintain the integrity, reliability, and performance of Zenlayer's global network
 * Create, update, and improve network support documentation, procedures, and operational processes
 * Participate in on call rotations and provide after-hours and weekend support as needed
 * Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
 * Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How Much Does a Software Engineer Make? Realistic Software Engineering Salaries](https://www.wearedevelopers.com/magazine/425-how-much-does-a-software-engineer-make-realistic-software-engineering-salaries)
- [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)