> Markdown version of [/jobs/ext/1306161-technical-provisioning-support-specialist](https://www.wearedevelopers.com/jobs/ext/1306161-technical-provisioning-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Provisioning & Support Specialist - **Company:** Danescroft Solutions - **Location:** London, UK - **Salary:** £25,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Firmware, Kiosk Mode - **Published:** July 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=698efb1c8606bc88 ## About the Role Full training will be provided on all of our systems and products. We are not looking for someone with specific prior experience - what matters is that you are genuinely passionate about technology, methodical in your approach and a fast learner. No formal qualifications are required., Essential * Genuinely tech-savvy with a strong interest in how technology works * Comfortable working with Android devices at an advanced level * Methodical and accurate with strong attention to detail * Good problem-solving and troubleshooting ability * Clear communicator - able to explain technical issues to non-technical users * Self-motivated and able to manage a varied workload independently * A quick learner, comfortable picking up new systems * Full UK driving licence (for occasional site visits) Desirable (not essential) * Experience in a technical support, IT helpdesk or telecoms role * Familiarity with DMR or two-way radio programming * Experience with MDM platforms or enterprise mobility management * Experience with SIM management or mobile connectivity * Enthusiasm for radio communications technology ## Description As a Technical Provisioning & Support Specialist you will be responsible for configuring, provisioning and supporting the devices and platforms we deliver to our customers across both our DMR and PTT/PoC product ranges., Device Provisioning & Configuration * Configure and programme DMR radios for customer deployments, including channel plans, talk groups and codeplug management * Configure Android PTT devices using our Mobile Device Management platform, including app deployment, kiosk mode and policy enforcement * Enrol and activate SIM cards through our connectivity management portals * Set up and test devices on our PTT communication platform prior to deployment * Manage firmware updates and test new releases before customer deployment * Maintain accurate records of device inventory, SIM allocations and configuration status Technical Support * Provide first and second line technical support to customers across both DMR and PTT/PoC product ranges via phone and email * Diagnose and resolve device, connectivity and platform issues efficiently * Carry out occasional on-site visits to customer premises to support installations, commissioning or fault resolution * Escalate complex technical issues to senior supplier contacts where appropriate * Maintain a clear log of support tickets and resolutions Testing & Quality Assurance * Conduct pre-deployment testing and quality checking of all devices and configurations * Test new firmware releases and platform updates before rollout to customers * Develop and follow testing checklists to ensure consistent, high-quality deployments New Order Processing * Process incoming device orders - unboxing, asset tagging, configuration and dispatch * Coordinate SIM activation and device enrolment for new customer deployments * Support with logistics and delivery scheduling Documentation * Maintain accurate technical records including device configurations, SIM allocations and deployment notes * Contribute to the development of technical guides and support documentation * Provide clear handover notes and instructions for customers on deployment ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [My ongoing quest to code in VR](https://www.wearedevelopers.com/videos/2080-my-ongoing-quest-to-code-in-vr) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)