> Markdown version of [/jobs/ext/1306162-technical-support-advisor](https://www.wearedevelopers.com/jobs/ext/1306162-technical-support-advisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Advisor

- **Company:** Yo Telecom
- **Location:** Southampton, UK
- **Salary:** £22,500.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Network Routers, Internet Protocol Telephony
- **Published:** July 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e0fd9724f8d07e8f

## About the Role

* Able to multitask and work in a fast paced, high pressure environment?
 * Have the desire to develop a career in technical support?
 * Have a passion for people and business?
 * Possess strong organisational skills, with exceptionally strong verbal and written communication?
 * Can you think creatively, combined with problem solving skills?

## Description

Your role will directly contribute to customer success by resolving challenges effectively, delivering outstanding service, and building trusted relationships. If you're proactive, detail-oriented, enjoy working in a fast-paced technical environment, and take satisfaction in solving problems, then we'd love to hear from you!

What you'll be doing ...

 * Answering inbound calls from customers calling out of hours
 * Providing technical support and advice to Yo Telecom customers
 * Raising and updating tickets on our CRM system
 * Going above and beyond with service to WOW everyone from initial contact to updating customers throughout the progress of their ticket
 * Focusing on providing first call resolution
 * Fault finding and maintaining a range of phone systems including PBX & VOIP systems
 * Fault finding and resolving issues arising with broadband equipment, including routers, APs, switches and cabling
 * Monitoring ticket queues and pick up critical cases as soon as they are raised
 * Liaising with third party providers including; Giacom, Gamma, TruSIP, Openreach, etc.
 * Following the escalation process when raising tickets up to another level or to an engineer
 * Raising work orders and following processes when arranging engineer visits
 * Guiding and instructing customers if issues can be fixed onsite (eg. cabling)
 * Directing customers to the appropriate department or colleague where necessary
 * Learn, use and share good knowledge with customers and other employees
 * Monitoring and managing your own inbox alongside the support inbox


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game)
- [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)
- [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question)