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# Technical Support Engineer

- **Company:** Global Ltd
- **Location:** Birmingham, UK
- **Salary:** £166,400.0 - £234,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Business Systems, Issue Tracking Systems, Network Troubleshooting, Cloud Services, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b5c265b7b3d190cc

## About the Role

* Experience in technical support, IT support, help desk, or a related field.
 * Strong troubleshooting and problem-solving skills.
 * Good communication and customer service abilities.
 * Knowledge of Windows, networking, cloud services, or business applications.
 * Experience with ticketing systems is an advantage.

## Description

We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system issues, and ensure excellent support for customers and internal users. This role is ideal for a problem-solving professional with strong technical knowledge and customer service skills.

What you'll do:

 * Provide technical support for hardware, software, and business systems.
 * Troubleshoot and resolve technical issues in a timely manner.
 * Monitor support tickets and ensure prompt resolution.
 * Install, configure, and maintain IT systems and applications.
 * Collaborate with engineering and IT teams to resolve complex issues.
 * Maintain technical documentation and support records.
 * Contribute to process improvements and knowledge sharing.


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