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# Técnico/a de Soporte

- **Company:** knowmad Mood
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Wi-Fi Technology, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Francés C2 (casi nativo) - punto clave del proyecto.
 + Inglés B2 para comunicarte en un entorno internacional.
 + Conocimientos IT: Windows/macOS, Office 365, redes básicas.
 + Experiencia previa en soporte técnico/helpdesk.
 + Empatía, comunicación clara y actitud de servicio.
Plus que suman puntos: experiencia en ITIL, uso de ServiceNow, entornos multinacionales o soporte remoto.
Modelo híbrido 50%: equilibrio real entre oficina (zona Velazquez, Madrid) y teletrabajo., + Técnico

 + Recepciónista
 + Administrador
 + Ventas
 + Enfermero
 + Limpieza
 + Mantenimiento
 + Telefonista
 + Compras
 + Recursos humanos

Tipo de trabajo

 + Desde casa
 + Estudiantes
 + Online
 + Trabajos Verticales
 + En inglés
 + Teletrabajo
 + Media jornada

## Description

+ Atender y resolver incidencias por teléfono, chat, email o ticketing.
 + Registrar y gestionar solicitudes en plataformas ITSM (como ServiceNow).
 + Dar soporte en sistemas Windows, macOS y Microsoft 365.
 + Resolver incidencias de hardware y de conectividad básica (Wi-Fi, VPN, DNS…).
 + Colaborar con equipos N2/N3 cuando sea necesario.
 + Participar en tareas de onboarding, configuración de equipos y mejora continua., Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies., Alemania Australia Austria Bélgica Brasil Canadá España Estados Unidos Francia India Italia México Nueva Zelanda Holanda Polonia Reino Unido Singapur Sudáfrica Suiza


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