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# Technical Support Agent

- **Company:** Bosch Group
- **Location:** Málaga, Spain
- **Salary:** €22,000.0 - €25,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Business Software, Software as a Service, Issue Tracking Systems, Data Logging, Kibana, Restful APIs, Web Api
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Experience: Minimum of 2 years in a tech support role, ideally within a tech or SaaS environment.
 + Technical Knowledge:
o Familiarity with REST APIs and troubleshooting API calls.
o Experience with log review and metrics analysis using tools like Kibana.
o Basic software and technical concepts (engineering degree not required).

 + Languages: Fluency in English and Spanish is required; Portuguese is a plus.
 + Skills:
o Proficiency in using ticketing systems (e.g., Jira) or similar platforms.
o Strong verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
o Advanced problem-solving skills, with a demonstrated ability to manage and prioritize tasks effectively.

## Description

The Technical Support Agent will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. This role demands a tech-savvy, customer-focused professional who can efficiently communicate across multiple channels, support clients in a multilingual setting, and is motivated to help drive our growth and leadership in the tech support space.
Key ResponsibilitiesCustomer Support

 + Address client inquiries and technical issues via phone, email, and chat, skype ensuring quick and professional responses.
 + Guide customers through troubleshooting steps to resolve technical problems.
 + Follow up with clients to confirm issue resolution and gather feedback on the support experience.
Technical Troubleshooting

 + Diagnose and resolve software, system, or network-related issues.
 + Escalate recurring or complex issues to higher-level support or relevant teams.
 + Perform detailed logging of incidents and resolutions in ticketing systems, managing multiple cases simultaneously.
Collaboration and Knowledge Sharing

 + Partner with team members to address complex issues and share insights during team meetings.
 + Create, update, and maintain knowledge base articles, FAQs, and technical guides to support both clients and the internal team.
 + Stay informed about the latest industry trends, tools, and technologies to ensure top-tier support delivery.
Process Improvement

 + Provide feedback on recurring issues to help identify areas for product and process improvement.
 + Suggest and implement ideas to enhance the customer support experience.


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