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# Telco Incident Manager

- **Company:** Telefónica S.A.
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, JIRA, Cyber Security, Domain Name System (DNS), Monitoring of Systems, Nagios, Roaming, Wireless Networks, Zabbix, System Availability, Grafana, Atlassian Tools, Gsuite, Dynatrace, Cisco, Pagerduty, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Spanish (native) and fluent English, or vice versa. Additional languages are a plus.
Education:

 + Bachelor's or Master's in Engineering, Telecommunications, or related fields.
 + Relevant certifications (CISCO, AWS, Google, Cybersecurity) are a plus.
Experience:

 + 3+ years in telco operations, service management, or incident response.
 + Experience with mobile network technologies (3G-5G, eSIM, roaming, GRX, etc.).
 + Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools (Nagios, Dynatrace, Grafana, Zabbix, etc.).
 + Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.).
Mindset & Skills:

 + Strong analytical thinking, autonomy, and proactive attitude.
 + Excellent communication and process documentation skills.
 + Ability to lead cross-functional initiatives and navigate multicultural teams.
 + Passion for continuous learning and improving team performance.

## Description

Our client is looking for a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects within a dynamic, international B2B carrier environment.
In this role, you'll coordinate and drive incident resolution across internal teams and external providers in both English and Spanish, ensuring the high availability and performance of telco services. You'll also take a leadership role in managing provider interfaces, improving processes, and shaping tools and strategies within a collaborative and blameless culture.
Responsibilities

 + Lead and coordinate telco-related incidents from detection to resolution, including post-mortem analysis.
 + Manage communication through ITSM tools and direct coordination with vendors and internal teams.
 + Monitor service health and drive continuous improvements to maximize uptime and performance.
 + Manage technical interfaces with telco providers and monitoring systems.
 + Document incidents, processes, and improvements using tools like Google Workspace and Atlassian.
 + Lead or support telco-focused technology projects.
 + Provide technical mentoring and promote knowledge sharing across internal teams.
 + Represent Carrier Operations in cross-team initiatives to ensure telco integration aligns with business goals.
What you need to succeed


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