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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Application Support Analyst - **Company:** Board - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Data Security, Regression Testing, Release Management - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role + Previous experience working in an application support capacity for finance systems + In-depth knowledge of Oracle NetSuite ERP + Fluency in English + Excellent verbal and written communication skills + Team player with good interpersonal skills + Ability to multi-task and to remain calm whilst under pressure + Keen eye for detail + Good analytical and problem-solving skills + Strong service driven mentality and a pragmatic approach + Keep abreast of current technology and trends that may be of use/benefit to ## Description + Provide "Level 1 & 2" technical support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLA's) are met + Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner + Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues + Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved + Develop and adhere to Standard Operating Procedures (SOPs) + Ensure data security and implement safety controls + Produce and maintain technical support guides, service catalogue & other relevant documentation + Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases + Ensure effective communication is in place to manage incidents and system downtime to the business user community + Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required, Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes. For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy-policy Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. ## Related Videos - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [How to Survive The Worst Launch of Your Career with Brenda Romero](https://www.wearedevelopers.com/videos/609-how-to-survive-the-worst-launch-of-your-career-with-brenda-romero) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)