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# Support Engineer

- **Company:** Cross Border Talents
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, Bluetooth, Salesforce.Com, Wi-Fi Technology, Bug Reporting, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Embedded systems knowledge. Able to connect remotely to them and get the system locks
 + Analytic vision
 + Ticketing and reporting systems knowledge, Salesforce, Jira,...
 + Incident Management
 + Excellent interpersonal skills
 + Good practice management for quality of service delivery
 + Availability to travel based on business needs
 + Experience dealing with clients
 + Fluent Dutch (native level) and good command of English (working proficiency).
 + Is a plus additional languages
Desired

 + IT knowledge. Remote operations, Wifi, Bluetooth…
 + ITIL certification will be assessed positively

## Description

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
Get in charge with Wallbox!
The role
The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.
You will

 + Monitoring service team ticket, L1 support and advise
 + Share best practices and coach the team
 + Constant improvement and maintaining of the internal system
 + Identify locks that require follow-up or investigation
 + Develop interdepartmental communication ways
 + Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
 + Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
 + Product and process training, support with L1 onboarding
 + Support key account partners on a daily basis


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