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# Ingeniero/a Genesys Cloud

- **Company:** Sopra Steria
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Electronic Mailing, Genesys, User Administration
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

Conocimiento profundo de Genesys Cloud CX (anteriormente PureCloud)
Gestión de usuarios, roles y permisos
Configuración de arquitecturas de llamadas, flujos de interacción y recursos
Diseño e implementación de IVR (Interactive Voice Response)
Configuración de menús, recopilación de datos del cliente, validaciones y transferencia inteligente de llamadas
Configuración de canales digitales de Mensajería asíncrona, Redes sociales y Correo electrónico, Adquirimos el compromiso de respetar la diversidad, creando un ambiente de trabajo inclusivo y aplicando políticas que favorezcan la inclusión y promuevan el respeto social y cultural en cuestiones de género, edad, funcional, orientación sexual y religión con igualdad de oportunidades., + Técnico

 + Recepciónista
 + Administrador
 + Ventas
 + Enfermero
 + Limpieza
 + Mantenimiento
 + Telefonista
 + Compras
 + Recursos humanos

Tipo de trabajo

 + Desde casa
 + Estudiantes
 + Online
 + Trabajos Verticales
 + En inglés
 + Teletrabajo
 + Media jornada

## Description

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