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# Technical Support Engineer

- **Company:** Ptc
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service, Cloud Computing, Middleware, Software Engineering, Software Systems, TeamViewer, Virtualization Technology, Enterprise Software Applications, Data Analytics
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!, Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry, servicing Large Accounts in Direct Mode;

 - Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
 - Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes;
 - Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences;
 - Experience with enterprise-level SaaS implementation engagements and solution design;
 - Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware);
 - A team player with a collaborative mindset and a customer-first approach;
 - Fluency in English and German is mandatory.
NICE TO HAVES

 - Other languages are a plus.

## Description

As an Implementation Engineer, you will be a key technical & business partner to the Global Professional Services Team and enabling customers to realize the value of our software solutions. You will collaborate closely with sales, product, and technical teams to deliver tailored solutions that address the unique challenges of our customers' IT and OT environments.
WHAT YOU WILL DO

 - Technical Expertise: Develop and command a deep understanding of our IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;
 - Customer Engagement & Project Execution: Partner with the internal stakeholders for Tensor customers and meet with client stakeholders to identify customer needs, challenges, and objectives, translating these into impactful customer solutions that decrease time to value in using TeamViewer products;
 - Solution Design & Implementation: Drive the customer onboarding journey through technical expertise in the customizations available and ensure customer requirements are met through the implementation process;
 - Collaboration: Act as a trusted advisor, working with cross-functional teams, including Product Management, Customer Success, and R&D, to ensure solutions meet customer expectations and technical feasibility;
 - Market Awareness: Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders.


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