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# Technical Support Engineer (Product)

- **Company:** Nexthink
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Linux Servers, Network Administration, Microservices
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ At least three years of technical support experience
 + Excellent written and verbal communication skills in English
 + Consolidated experience in troubleshooting Linux server-side applications
 + Good knowledge of Windows OS
 + Good understanding of cloud technologies such as Azure or AWS, Microservices is a plus
 + Consolidated experience in virtualization, systems and network administration
 + Very strong orientation towards customer service
 + Curiosity and strong attention to details

## Description

As a Product Support Engineer/Technician you will be handling the support level 1 and level 2 requests around the Nexthink solution and its different components. You will be based in our branch office in Madrid having a hybrid model (3 days per week going to the office) and you will report to the Service Delivery Manager - EMEA.
The candidate must have a previous experience in technical support and should be willing to work in team, while also being autonomous, be ready to learn and open to feedbacks coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for., + Level 1 and Level 2 support for customers and partners all around the world

 + Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
 + Constant tracking of every request from the beginning until its resolution
 + Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
 + Update, maintain and enhance the knowledge base
#LI-Hybrid


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