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# IT Support Engineer (NOC Engineer)

- **Company:** SQLI
- **Location:** València, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, Issue Tracking Systems, MySQL, Nagios, Prometheus, SQL Databases, Datadog, Data Logging, Grafana, Kubernetes, Pagerduty, Elk Stack, Jenkins
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

We are looking for a Level 2 IT Support Engineer (NOC Engineer) with relocation to Spain
Requirements:
1+ years of experience in IT;
Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix);
Ability to perform log level analysis;
Strong troubleshooting skills;
Willingness to work in a shift schedule (24/7);
Experience with bug and issue tracking systems (Jira preferred);
Ambition to learn new systems, procedures, techniques in a short period of time;
Structured, process-oriented and business-oriented;
Strong communication and reporting skills;
Self-learning ability, self-motivated and team player;
Experience working with iGaming industry products (nice to have);
Experience with Jenkins (nice to have);
Experience with SQL (nice to have);
Proficiency in English and Russian

## Description

Monitor all systems in production and react to alerts.;
Manage incidents' life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;
Support in incident management after deployment ;
Perform log level analysis;
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
Reproduce reported issues in an appropriate customer environment;
Gather information to ensure complete availability of details required for root cause analysis;
Provide a robust service for monitoring products deployed onto the platform
We offer excellent benefits, including but not limited to:
Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
Learning and development opportunities and interesting challenging tasks;
Relocation package (tickets, staying in a hotel for 2 weeks);
Company fitness corner in the office for employees;
Opportunity to develop language skills and partial compensation for the cost of language classes;
Birthday celebration present;
Time for proper rest and 20 working days of Annual Vacation;
Breakfasts and lunches in the office (partially paid by the company)
Join BrainRocket and rock with us!
Bold moves start here. Make yours. Apply today!
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