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# Desktop Support

- **Company:** NJTECH INC.
- **Location:** Spring, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Networking Basics, Remote Desktop Services, TeamViewer
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/c0e362ef-ed04-471e-a5df-a8f2f663463b

## About the Role

* The Experience: 8-10 years of IT Helpdesk or Desktop Support experience, specifically in a call center or high-volume phone support environment.
 * The Tech Stack: Familiarity with Windows 10/11, macOS, Microsoft 365, Active Directory, and remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
 * Superb Communication: Excellent verbal and written communication skills. You should be able to explain complex technical fixes in plain, simple terms.
 * The Right Attitude: High empathy, active listening skills, and a calm demeanor under pressure (because no one calls support when they're having a good day).
 * Multitasking Magic: The ability to type accurate notes, search internal knowledge bases, and talk to a user all at the same time.

## Description

* Be the First Line of Defense: Answer incoming support calls, log detailed tickets, and diagnose technical issues remotely.
 * Troubleshoot with Ease: Resolve hardware, software, operating system (Windows/macOS), and basic network connectivity issues.
 * Translate "Tech" to "Human": Guide non-technical users through step-by-step troubleshooting over the phone with patience and clarity.
 * Manage Access: Handle password resets, unlock accounts, and configure user permissions in Active Directory and Microsoft 365.
 * Own the Lifecycle: Track tickets from open to close, ensuring timely updates and escalating complex issues to Tier 2/3 teams when necessary.


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