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# Desktop Support Engineer II

- **Company:** PTR Global
- **Location:** New York, NY, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Asana, JIRA, Software as a Service, Github, Web Services, Marketplace
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/1d191fd8-b7b1-40ad-81eb-e230495101d4

## About the Role

We are seeking a skilled and detail-oriented Desktop Support Engineer II to join our team. This role involves providing technical support, reviewing applications, and ensuring compliance with guidelines. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work both independently and collaboratively. This position is fully remote, with a preference for candidates in the EST time zone., * Passion for delivering exceptional customer experiences.

 * Experience in customer or developer support, or a similar role.
 * Strong and confident writing skills, especially in a technical support setting.
 * Technical proficiency and understanding of web services and standard API patterns.
 * Familiarity with popular SaaS tools such as Asana, Linear, Jira, and GitHub.
 * Curiosity, proactivity, and the ability to suggest improvements and alternatives.
 * Excellent time management skills to balance reviews and project work.
 * Ability to work independently and as part of a team.
 * Willingness to document and share knowledge and processes with others.

## Description

* Conduct thorough technical and user experience reviews of apps submitted for inclusion in the Marketplace.
 * Provide regular feedback to product teams about existing and upcoming features.
 * Collaborate with developers and partners to improve the quality and performance of their apps.
 * Build a deep understanding of the apps in the Marketplace and identify high-performing apps.
 * Work cross-functionally with Platform and Customer Experience teams to support external partners.
 * Perform regular audits of the Marketplace to ensure compliance and quality., * Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
 * Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.


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