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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Backend Engineer - **Company:** Zendesk - **Location:** Berlin, Germany (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Software as a Service, Code Review, Continuous Integration, Data Stores, Database Queries, Software Design Documents, Distributed Systems, Elasticsearch, Github, MongoDB, MySQL, Node.Js, Octopus Deploy, RabbitMQ, Redis, TypeScript, Datadog, Data Logging, Backend, Event Driven Architecture, Kubernetes, Sentry, Apache Kafka, Front End Software Development, Zendesk, Amazon Simple Queue Service (SQS), Terraform - **Published:** May 28, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=2e7e012226b39b62 ## About the Role Do you have experience in Zendesk?, We're looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues. * 2+ years building backend services with NodeJS (ES7), MongoDB, Typescript. * Experience designing and developing distributed systems (secure, scalable, reliable) * Ability to create fast database queries for large amounts of data. * Hands-on experience with message systems (RabbitMQ, Kafka, SQS) and data stores (MongoDB, Redis, MySQL). * Familiarity with Kubernetes, AWS, and production observability (metrics/tracing/logging). * Experience in SaaS product development and working with globally distributed teams. * Experience with event driven architectures. * Autonomy and leadership to carry a project through its execution, while also knowing when to ask for help. * A collaborative attitude, contributing to an enjoyable work environment that promotes teamwork throughout the organization. * Comfortable working in agile teams and contributing to product/technical planning. * You foster and champion a culture of continuous feedback and utilize it as a tool for growth * Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly. * Good communication skills, high proficiency in English with the ability to adapt communication style to given audience and situation Our tech Stack TypeScript, MongoDB, Elasticsearch , Google Pub/Sub ,Kafka, Sentry, Redis, Kubernetes, AWS, Terraform, Argocd, Datadog, GitHub #LI-MK12 The intelligent heart of customer experience ## Description As a Software Backend Engineer II at Zendesk AI Agents y ou'll play a key role in shaping and building our backend, collaborating closely with our Product Manager, Backend developers, Frontend developers, and the broader tech team to deliver groundbreaking features focused on speed and reliability. You will have full responsibility to build, test, and iterate rapidly to bring high-quality AI products to our massive user base at an unparalleled scale. Join us in revolutionizing the chatbot/agent landscape and be part of a team that's shaping the future of AI interactions., * Own features from design, implementation, review, testing, rollout, monitoring. * Produce a short design doc for medium+ changes (problem, constraints, chosen approach, rollback plan) and present it to the team before implementation. * Contribute to platform, architecture, and data model decisions working closely with Engineering, Product and Design. * Craft and maintain high traffic services and APIs in a team of experienced software engineers. * Work on reliability and scalability improvements. * Write/maintain concise README(s), design docs, API docs, and runbooks for the services you own. * Present technical proposals and demo important features to cross-functional stakeholders (Product, Design, Support). * Improve engineering culture and processes by leading occasional tech talks and help the team adopt best practices (testing, observability, code reviews). * Advocate for and help implement improvements to CI/CD, monitoring dashboards, or deployment practices. ## Related Videos - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) - [Empowering Thousands of Developers: Our Journey to an Internal Developer Platform](https://www.wearedevelopers.com/videos/1519-empowering-thousands-of-developers-our-journey-to-an-internal-developer-platform) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) ## Related Articles - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Backend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/196-backend-developer-salary-in-germany-2023)