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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Infrastructure Engineer / IT Generalist - **Company:** Jobot - **Location:** Virginia Beach, VA, United States - **Experience:** Expert - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automatic Call Distributor, Avaya IP Phone 1140e, Microsoft Azure, Backup Devices, Microsoft Online Services, VoIP, Cloud Computing, Program Optimization, Network Congestion, Disaster Recovery, Domain Name System (DNS), VMware ESX Servers, Hyper-V, Identity and Access Management, Network Security, Microsoft Office, Routing, Network Segmentation, Remote Access Technology, Azure Active Directory, Server Virtualization, Microsoft SharePoint, Software Engineering, Systems Integration, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Virtual Machines, Virtualization Technology, Wireless Networks, Cloud Platform System, Connectivity Problems, Peripherals, Microsoft InTune, Information Technology, Low Latency, Data Management, Firewall Services Module, ProCurve, Network Server, Cisco - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/6fabf908-98cf-4ebe-b769-6ee424feba22 ## About the Role * Experience troubleshooting VoIP performance issues including latency, jitter, packet loss, and Quality of Service (QoS). * Experience migrating legacy phone systems to cloud-based communications platforms with minimal business disruption., * 10+ years of hands-on IT infrastructure and systems administration experience. * Proven ability to independently troubleshoot and resolve complex technical issues. * Strong experience leading technical projects from planning through implementation. * Excellent customer-facing communication and documentation skills. * Experience supporting multiple client environments; Managed Service Provider (MSP) experience is strongly preferred. * Demonstrated ability to mentor junior engineers and lead by example. Preferred Certifications * Microsoft Certified: Azure Solutions Architect Expert * Microsoft 365 Certified: Enterprise Administrator Expert * Cisco Certified Network Associate (CCNA) or equivalent networking certification ## Description We are seeking a highly skilled Senior IT Infrastructure Engineer / IT Generalist with extensive hands-on experience across networking, servers, cloud platforms, cybersecurity, and enterprise infrastructure. This role is ideal for a technical leader who thrives in complex environments, works independently, solves challenging problems, and delivers an exceptional customer experience. The successful candidate will serve as a senior technical resource, escalation point, project lead, and mentor while supporting diverse IT environments and driving infrastructure excellence. Key Responsibilities * Design, implement, configure, and troubleshoot complex IT infrastructure with minimal supervision. * Serve as the highest level of technical escalation for networking, server, cloud, and security-related issues. * Lead infrastructure deployments, upgrades, migrations, and technology refresh projects. * Administer, optimize, and support Microsoft 365 and Microsoft Azure environments. * Install, configure, maintain, and troubleshoot both physical and virtual server environments. * Deliver outstanding customer service during both remote and onsite engagements. * Mentor and develop Tier 1 and Tier 2 engineers while promoting technical best practices. * Maintain thorough technical documentation and communicate effectively with clients and internal teams. * Identify opportunities to improve infrastructure performance, security, and operational efficiency. Technical Qualifications Enterprise Networking * Expert-level experience configuring and troubleshooting enterprise networking environments. * Hands-on expertise with Cisco, Meraki, Dell, Aruba, HP ProCurve, Ubiquiti, and comparable networking platforms. * Strong knowledge of: o VLANs o Routing and Switching o VPN Technologies o Firewall Configuration o Network Segmentation o TCP/IP and DNS o Wireless Networking o Network Security Servers & Virtualization * Deployment, administration, and troubleshooting of enterprise server hardware. * Extensive experience with: o VMware ESXi o Microsoft Hyper-V * Experience supporting enterprise storage platforms including Synology, Dell EMC, or similar. * Strong understanding of backup solutions, disaster recovery, replication, and business continuity planning. Microsoft Cloud & Azure * Advanced administration of Microsoft 365, including: o Exchange Online o SharePoint Online o Microsoft Teams o Intune o Microsoft Entra ID (Azure AD) * Experience designing, deploying, and supporting Azure infrastructure, including: o Virtual Networks o Virtual Machines o Identity & Access Management o Azure Security * Ability to independently architect, implement, and troubleshoot cloud environments. Security & Physical Access Control * Experience implementing and supporting enterprise security and access control solutions, including: o Paxton Net2 o ProdataKey o Turing o Milestone o Axis o Hikvision o Similar enterprise platforms * Knowledge of complete security system deployments, including controllers, cameras, cabling, networking, and system integration. Printers & Peripheral Devices * Strong troubleshooting skills for enterprise printers, scanners, copiers, and related peripherals. * Ability to diagnose both hardware and software issues, including internal component failures and connectivity problems. Unified Communications & VoIP * Experience administering Avaya Cloud Office, including: o User provisioning o Call routing o Auto attendants o System optimization * Strong knowledge of Avaya IP Office, including ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)