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# Field IT Technician -- Multi-Site Retail (Philadelphia) in Philadelphia

- **Company:** Energy Jobline
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cisco Hardwares, Issue Tracking Systems, Network Architecture, Networking Basics, Network Connections, Cloud Services, Network Routers, Peripherals, Wireless Devices, Information Technology, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.energyjobline.com/job/field-it-technician-multi-site-retail-philadelphia-philadelphia-31170172

## About the Role

* 2+ years of IT support or field service experience (MSP experience a plus).
 * Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts.
 * Demonstrated experience in:
*

 + Help desk / technical support
 + Small project management (planning, scheduling, client communication)
 * Excellent troubleshooting, problem-solving, and communication skills.
 * Ability to multitask and work independently in a fast-paced environment.
 * Professional demeanor and strong client relationship skills.
 * Valid driver's license and reliable vehicle transportation.
 * Ability to travel within a 300 mile radius to support clients on-site when needed.
 * Ability to climb a ladder and lift up to 30 pounds., * Familiarity with managed services tools (RMM/PSA platforms).
 * CompTIA, Microsoft, or related certifications.
 * Knowledge of cloud services, backups, cybersecurity best practices.
 * Previous experience with pre/post-sales client support.

## Description

We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting. The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience., * Provide proactive support to clients via phone, remote sessions, and onsite visits.

 * Manage help desk support tickets, ensuring timely resolution and excellent customer satisfaction.
 * Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.
 * Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).
 * Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.
 * Troubleshoot network connectivity, software, and hardware issues.
 * Execute setup of routers, switches, and wireless equipment.
 * Track, document, and escalate issues using ticketing systems.
 * Provide end-user training and onboarding at client sites.
 * Travel to client sites throughout region as needed.


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