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# IT Desktop Analyst/Asset I

- **Company:** Bank of Hope
- **Location:** Gardena, CA, United States
- **Experience:** Starter
- **Salary:** $45,011.0 - $47,008.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microprocessors, Network Interface Controllers, Hard Disk Drives, Issue Tracking Systems, Microsoft Visio, Microsoft Software, Networking Basics, Office Suite, Procurement Software, Office365, Ribbon (Software), Information Technology, Cdrom, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8da0a16238982dfc

## About the Role

* Fundamental understanding of IT Asset Procurement & Tracking
 * Fundamental understanding of Inventory Management & Analysis
 * Basic knowledge of IT Desktop's Vendor Management
 * Compliance Tracking and management
 * Basic knowledge of Service Now & Visio
 * Required: Ability to troubleshoot PC problem & basic network issue.
 * Required: Intermediate Microsoft product knowledge (OS & Office suite).
 * Required: Strong customer service skill.
 * Required: Strong foundation of MS Windows OS which include AD and GPO
 * Required: Familiarity with various MS products which include MS O365
 * Preferred: Research new technology to benefit Desktop operation.

## Description

* Managed IT Desktop's asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
 * Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
 * Perform reconciliation with the Procurement team on Cost Center.
 * Perform Receipt Purchase order with Account Payable over the procurement system.
 * Research & update new hardware and/or vendor for IT Desktop
 * End user support for handheld and peripheral devices.
 * Create SNOW ticket to update or improve the current or new process with automation.
 * Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
 * Maintain IT inventory.
 * Document instances of desktop equipment or component failure, repair, installation, and removal.
 * Onsite branch/ department support.
 * Handle the ticketing system, phone and email support.
 * Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.


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