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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Transcom Inc. - **Location:** United States (Remote available) - **Salary:** $36,005.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Ethernet, Internet Services, Ping (Networking Utility), Wireless Telecommunications, Tablet Computers - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f580bc8747098e81 ## About the Role * Enjoy solving technical problems and learning new technology * Can quickly diagnose issues by asking thoughtful questions * Communicate technical concepts in simple, easy-to-understand language * Stay calm and professional in fast-paced, high-volume environments * Can multitask across multiple applications while speaking with customers * Thrive in a structured remote work environment * Are dependable, self-motivated, and committed to delivering an outstanding customer experience Preferred Experience We're especially interested in candidates with experience in: * Technical support or IT help desk * Telecommunications or wireless support * Smartphone, tablet, computer, or internet troubleshooting * Contact center or customer support environments * Remote/work-from-home customer service * Billing support, account management, or financial transaction assistance Don't meet every preferred qualification? We encourage you to apply if you're passionate about technology and customer service., * At least 18 years old * High school diploma or equivalent * Successfully pass a criminal background check * Strong computer skills and typing speed of at least 30 WPM * Excellent verbal and written English communication skills * Ability to work 32-40 hours per week with overtime opportunities as needed * Flexibility to work evenings, weekends, and holidays based on business needs * Reliable attendance and strict schedule adherence * Ability to handle back-to-back inbound customer calls * Ability to remain seated and use a computer and headset throughout scheduled shifts * Ability to multitask while maintaining accuracy and professionalism ## Description As a Technical & Customer Experience Advisor, you'll provide world-class support to customers using smartphones, tablets, computers, and telecommunications services. You'll: * Troubleshoot hardware, software, connectivity, and device issues * Walk customers through technical solutions using clear, step-by-step instructions * Research and resolve account and service-related questions * Assist with service enrollment, cancellations, billing concerns, and charge disputes * Document customer interactions accurately across multiple systems * Deliver empathetic, professional service-even during challenging customer interactions * Build customer confidence by making technology easier to understand Every interaction is an opportunity to solve problems, educate customers, and make a difference., * Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings. * You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member. * Your home office must be a private room with a door and cannot be a shared office space. * Your monitor cannot face a window, if the office is on a ground floor. * Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. * (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used) * Your hardwired internet connection must meet the minimum speed requirements: * Minimum download speed 20 Mbps * Minimum upload speed 3 Mbps * Ping less than 100 ms or less Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity. ## Related Videos - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)