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# IT Tier 2 Service Technician

- **Company:** EXL TECHNICAL, LLC
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Salary:** $40,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Cloud Engineering, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Windows PowerShell, Microsoft SharePoint, Backup and Restore, Wireless Access Point, Wi-Fi Technology, Firewalls (Computer Science), Windows Client
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dac754efe0039c04

## About the Role

· Minimum of 3+ years of hands-on experience in a fast paced and dynamic technical support environment or MSP environment.

· Strong communication skills, both written and verbal

· Must be proficient at an expert level in the majority of the following skills:

o Windows 10/11, Windows Server and Active Directory environments.

o High operational knowledge of Microsoft 365, SharePoint and remote monitoring (RMM) Software.

o Strong knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi

o Support and maintain Desktop Operating Systems

Special Considerations If You Have

· Familiar with backup systems such as Axcient and Storage Craft

· Familiar with phone systems such as Spectrum VoIP, 8x8, Nextivia, etc

· Basic familiarity with PowerShell scripting.

Bonus Points If You Have

· Skills and certifications related to Networking, Microsoft Windows Server, Microsoft 365 Administration, are highly favored.

· Comp TIA Security+, CySA+, CCNA, AZ-104, or equivalent - completed or demonstrably completed

## Description

You will provide advanced technical support for hardware, software and network related issues. This is a full-time, in-office and on-site, Tier 2 Service Technician position.

Technician Responsibilities

· Advance Troubleshooting: perform technical and systems diagnostics Diagnose and resole complex support requests regarding Windows/macOS endpoints, applications and mobile devices.

· Infrastructure and Cloud Support: Administer and maintain Microsoft 365 environments, including uses permissions, Active Directory/Entra ID and Exchange.

· Network: Troubleshoot network connectivity issues involving switches, access points, VPNs and firewalls.

· Remote and on-site required.

· In-house Platforms:

o Ninja One, ConnectWise Screen Connect

· Documentation.


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