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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manufacturing IT Administrator - **Company:** Mueller Inc. - **Location:** Port Huron, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Desktop Environments, PC Tools, Image Management, IT Management, Information Technology Operations, Laser Printing, Software Project Management, Data Streaming, Software Troubleshooting, Qad - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=05d17c07700933af ## About the Role * Experience: 2+ years of IT support experience, preferably within a manufacturing or industrial environment. * Technical Skills: Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting. * Manufacturing Applications: Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous. * Problem Solving: Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices. * Availability: Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures. ## Description The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC). Key Responsibilities Production & Manufacturing Applications Support * ERP Assistance: Provide primary end-user troubleshooting and support for the QAD ERP system. * Ignition Support: Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary. * Roadrunner Support: Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting. * Industrial Hardware: Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks. Endpoint & Software Management * PC Lifecycle: Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations. * Software Support: Deliver comprehensive PC software troubleshooting and user assistance. * Daily Operations: Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness. Printer & Peripheral Infrastructure * Office Printers: Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors. * Barcode Printers: Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options. * Auxiliary Devices: Maintain peripheral equipment, including postal machines, document scanners, and security cameras. On-Call & Operations Support * After-Hours Support: Participate in an off-hours and weekend on-call rotation. * Remote Triage: Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues. * Operations Knowledge: Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues. ## Related Videos - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Industrial AI: Built for reality, operation, and people](https://www.wearedevelopers.com/videos/2074-industrial-ai-built-for-reality-operation-and-people) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)