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# IT Specialist I

- **Company:** University of Saint Mary
- **Location:** Leavenworth, KS, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Microsoft Office, Office Suite, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Office365, Information Technology
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f1214dd43bed0df4

## About the Role

* Associate's degree from an accredited Information Technology Program or 1-2 years related experience.
 * Familiar with Microsoft Windows 10, M365, Microsoft Office products, MS Teams.
 * A+ certification and familiarity with MACs desired.
 * Effective interpersonal and communication skills.
 * Affinity with the overall mission of the University of Saint Mary.
 * Project a positive, professional, customer focused image for the university.
 * Ability to work independently or as part of a team in a professional and confidential manner.
 * Must pass required background screening as appropriate.
 * You love working with people and being a strong active listener.

## Description

The IT Specialist I (Technical Support) is responsible for providing technical support for a full range of business and classroom technology, including computer systems (hardware and software), desk phones, mobile devices, and audio-visual equipment to anyone within the USM organization who needs technical assistance.

Duties include responding to hardware and software problems, updating hardware and software. Support for printers, Wi-Fi, and all peripheral devices on the USM network for faculty, staff, and students at all campuses. Configure and issue laptops; maintain laptop inventory; and provide introductory training at orientation sessions. Install and support audio/visual equipment and special events, (i.e. registration days, new student orientation, check in days, will include infrequent Saturday time). Develops/demonstrates expertise of assigned systems. Manage technical systems that support your functions.

Independently assess a reported problem, determine the likely cause and take appropriate action to resolve the problem in a timely manner. Collaborate with other team members (both internal and external)., * Provide customer service for the end user's technology needs, by means of phone, in person or remote control.

 * Document all phone calls and work orders in the KACE service desk.
 * Respond to KACE support requests and assist in troubleshooting any problems that arise.
 * Assign tickets in the KACE service desk to appropriate team members.
 * Image, configure and deploy PC/MAC/laptop hardware and software as necessary.
 * Move and install computer systems as required.
 * Support audio/visual equipment, conference room, and classroom technology.
 * Maintain current knowledge of all office applications, Windows and Mac operating systems.
 * Assist in the installation and management of software licenses.
 * Perform life cycle management, including the transfer of ownership/disposal of computers.
 * Exercise initiative in the support of customers.
 * Schedule, prioritize and accomplish projects and tasks in a timely and effective manner.
 * Have a security mindset and implement security measures.
 * Create and utilizes the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested.
 * Provide occasional out of hours support.
 * Ability to explain technical problems in layman's terms.
 * Maintain accurate client network documentation.
 * Other job-related duties as assigned.


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