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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TIME Systems - **Location:** Arlington, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** VoIP, Cyber Security, Desktop Environments, Information Technology Operations, Information Technology, Network Support, Routing & Switching - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=72077decab108568 ## About the Role * Bachelor's degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience, additional years of relevant experience may be accepted in lieu of a degree. * Currently possess a DoD Secret security clearance. * Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security+ CE). * Experience writing strong technical support/triage documentation. * Experience reviewing system events and performing triage to determine impact and urgency. Preferred Qualifications * Experience working with ITSM tools, such as Remedy. * Experience working in a military command or operations center. * 2+ years' experience with switches and routers. * Any associated DoDD 8140 compliant certifications. We are TIME Systems: Committed to Excellence, Dedicated to Service. ## Description TIME Systems is looking for senior desktop support technicians to join our team. Your primary objective is to ensure smooth operation of desktop environments by troubleshooting problems, performing installations and upgrades, and maintaining equipment while enhancing user productivity., * Oversee day-to-day IT service operations, ensuring compliance, mission effectiveness, and cyber resilience. * Coordinate and collaborate with various teams, including government and interagency partners, to support seamless IT operations. * Ensure IT service operation efforts are aligned with Continuity of Operations (COOP) strategies and enable effective command and control for DoDIN operations. * Implement proactive configuration management processes to maintain data integrity and operational effectiveness. * Utilize sensors and data-centric processes to drive decision-making and proactive service improvements. * Support defense across the AOR's to protect IT assets and ensure mission continuity. * Drive Continual Service Improvement (CSI) by optimizing IT services, aligning with DoD best practices, and implementing industry standards. * Report service status and performance metrics to leadership and recommend improvements to enhance operational efficiency. * Coordinate with personnel to ensure appropriate training and knowledge sharing on IT and cybersecurity best practices. * Support remote exercise activities as the mission dictates in like home base capacity. * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns. * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). * Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer. * Assist other teams to troubleshoot and resolve local and network-connected MFD/printers. * Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues. * Work directly with VIP and executive-level customers to provide premier computer and network support. * Build and mature the relationship with your IT customer, understanding the mission and your role in supporting operational requirements of that mission. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)