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# Desktop Support Technician - CONTRACT

- **Company:** NexusTek Inc
- **Location:** United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Macintosh Computers, Asana, JIRA, Software as a Service, Collaborative Software, Linux, Software Troubleshooting
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b326c4461d7d3c8

## About the Role

* Comfortable working independently with light day-to-day oversight
 * Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
 * Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)

 * Strong remote communicator who stays responsive and proactive between on-site visits
 * Comfortable with basic new-hire /termination IT provisioning workflows

## Description

Our client needs a dedicated desktop support technician to serve as the primary point of contact for day-to-day IT issues. The role is primarily remote, with periodic on-site visits to the client's office. The client's internal team is currently absorbing this work themselves and needs dedicated coverage to free up their time. This is a small, close-knit office environment (typically 5-6 people on-site on any given day)., * Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support

 * Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
 * Support a mixed OS environment: Mac, Windows, and Linux
 * Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
 * Support and troubleshoot collaboration tools: Slack, Teams, Zoom
 * Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
 * Support AWS and light GCP environments as needed
 * Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations


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